To obtain your medical record number, contact Patient Portal Support at 617-313-1278 or mysiteportal@bidmc.harvard.edu, Monday - Friday, 8:30 a.m. - 5:00 p.m. Be sure to specify whether you are referring to the NEW or ORIGINAL MySite. The NEW MySite gives you 24/7 access your health records from any of our three community hospitals: BID ....