Chapel Hill, NC 27514. Secure fax: (984) 974-6454. Contact Financial Assistance. Speak with a Financial Navigator Monday through Thursday, 8:30 a.m. - 4:30 p.m. and Friday, 8:30 a.m. - 12:30 p.m. For your privacy and security, you will need to provide your account number and other information before we can discuss your account..