All patients over age 18 will receive an activation code at the end of each UR Medicine visit, so you can sign up at home when it's convenient for you. You can also request access online, or by contacting our MyChart Customer Service Center 8 a.m. to 4:30 p.m. weekdays: (585) 275-8762 or 1 (888) 661-6162 (choose Option 1)..