You will be advised if there is a fee when your request is submitted and again before it is completed. Tidelands Health partners with MRO to process medical records requests. For help with a request, please contact MRO at 610-994-7500, option 1, Monday-Thursday, 8:30 a.m.-8 p.m. EST and Friday, 8:30 a.m.-6 p.m. EST..