Accessing my Health Information/Medical Records . Hospital Details: As of Dec 2, 2017, City of Hope no longer updates your health records or supports FollowMyHealth. If you would like to access City of Hope health records prior to December 2, 2017, please call the My CityofHope support line at 844-777-4673 or email [email protected] Technical support is available 24 hours per day/7 days a week ....