The volunteers at the Patient Information Desk, in the main lobby, will help you if you need directions. We're open: Monday - Friday. 8:00am - 4:00pm. Phone: (518) 562-7930. Fax: (518) 562-7013. Please note: You will need a form of ID to pick up medical records (ex. driver's license) There may be a charge for a copy of your medical records..