By phone: (541) 789-4111 or (888) 608-7632. Asante.Org/MyChart. Mail: Patient Financial Services. PO Box 4749. Medford, OR 97501. Phone hours: Monday - Friday: 8 a.m. to 5 p.m. A statement will be mailed to you for any balance due after your insurance claim has been processed by your insurance company..