PDF FollowMyHealth Frequently Asked Questions

If you cannot locate specific information, please contact the Patient Portal Support Team at 1-855-644-6445. • How long does it take for information to become available in the NIH Clinical Center Patient Portal? Authorized test results will be available for patients to view within 24 hours of the result being finalized..

Troubleshoot:

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  • If you still cannot access the site, you can clear your cache and cookies of your browser or use the Incognito mode of the browser. If you don’t know how to do that, then take the help of Google.
  • If you are using any VPN then turn off any Virtual Private Network (VPN). Some sites will block specific countries or place IP addresses.
  • If you are not using VPN and you have a good connection, you may have forgotten your password. Follow the recover your password instructions here.
  • If you are still having issues, and cannot access your account, please feel free to contact us and we will be happy to help you as soon as we can

FAQ

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