Evaluating the Impact of Patient No-Shows on Service Quality

No-Show Rate and Underlying Reasons. Patient no-shows cause volatility in healthcare operations and waste human and space resources. Different no-show rates were reported from 12% to 80% in various healthcare settings. 3, 4 Several studies have identified various factors influencing no-show rates, such as gender, age, service quality, number of preceding appointments, appointment lead times ....

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