Patient Information (804) 828-9000 select option 1. Patient Relations. For questions and concerns call Patient Relations at (804) 628-0400. Billing Customer Service (888) 803-0082 vcuhealthbilling@vcuhealth.org Pay Your Bill Online. Release of Medical Information (804) 828-4423. Compliance Helpline. 1-800-620-1438. Volunteer Services (804) 828-0922.