How to Engage Older Adults with Patient Portals

July 8, 2018. Donna Marbury. Older adults are still struggling to use patient portals to engage with their healthcare providers, according to a survey conducted in March 2018 by the University of Michigan and AARP of 2,013 adults ages 50 to 80 years. More than half of all older adults surveyed report that they are not set up on any patient portals..

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I forgot my How to Engage Older Adults with Patient Portals password. How do I obtain it?
Ans: First Go to How to Engage Older Adults with Patient Portals login page and then click on forgot password link. Enter your username or mail id to get the password reset link.

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The first time you login, enter your Username and Password in the login box which is located throughout the How to Engage Older Adults with Patient Portals site. If you cannot remember your Username or Password use the Forgot Username or Forgot Password links to receive a reset email to your primary email address.

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