Why Don't Patients Use the Portal? Three Common Barriers ...

A large number of patient portals offer extremely helpful, time saving benefits such as online appointment scheduling and email communication with doctors and nurses, yet the number of patients that utilize these benefits continues to be on the low end due to lack of information. Overcoming Barriers.

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Troubleshoot:

  • Make sure the Caps Lock is off.
  • Make sure that you have an active and reliable internet connection. Sometimes Internet connections cause unexpected errors such as timeouts or packet loss.
  • Ensure that you typed your details correctly means if some of the letters are in the capital or symbol then please enter all that very carefully. If there is an option for viewing your password, use it. Providing there is no one that can not see your password around.
  • Make sure your CAPS LOCK is off.
  • If you still cannot access the site, you can clear your cache and cookies of your browser or use the Incognito mode of the browser. If you don’t know how to do that, then take the help of Google.
  • If you are using any VPN then turn off any Virtual Private Network (VPN). Some sites will block specific countries or place IP addresses.
  • If you are not using VPN and you have a good connection, you may have forgotten your password. Follow the recover your password instructions here.
  • If you are still having issues, and cannot access your account, please feel free to contact us and we will be happy to help you as soon as we can

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I’m a member of Why Don't Patients Use the Portal? Three Common Barriers .... How do I login?
The first time you login, enter your Username and Password in the login box which is located throughout the Why Don't Patients Use the Portal? Three Common Barriers ... site. If you cannot remember your Username or Password use the Forgot Username or Forgot Password links to receive a reset email to your primary email address.

Can I Submit my feedback related to Why Don't Patients Use the Portal? Three Common Barriers ... Login?
Yes, you are always welcome to share your experience with us. It helps us to improve the user experience. Please share your experience with Why Don't Patients Use the Portal? Three Common Barriers ... Login or any suggestion with us via email, we really appreciate it.

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