If you are having trouble logging into the Immunization Record Portal (Vax Verify), contact DPH.VaxVerify@illinois.gov or call the Vax Verify toll free number at 833-621-1284, available Monday through Sunday from 8 a.m. to 8 p.m. If you are having trouble logging into the Immunization Record Portal Contact dph.immunizationportal@illinois.gov..