BI Cares Patient Assistance Program Monday - Friday P.O. Box 5520, Louisville, KY 40255 8:30 AM - 6:00 PM ET Phone: 1-800-556-8317 Fax: 1-866-851-2827 . BI Cares Patient . Assistance Program . The Boehringer Ingelheim Cares Foundation (BI Cares) Patient Assistance Program is free of charge to.