Why patients don't like portals...and what to do about it ...

Some doctors love them. Most patients don't. According to Taya Irizarry, a strategy consultant at Highmark Health who has conducted research on portals, "the only reason that patient portals got a kickoff in the beginning was because they were part of HITECH's meaningful use criteria."Portals were seen as a way to support patient engagement, which theoretically might lead to better ....

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