New MHS Video Connect increases convenient access to care ...

The following article is a first-person account by Air Force Lt. Col. John A. DaLomba, MHS GENESIS Patient Portal and MHS Video Connect solution owner at the Defense Health Agency Health Informatics Branch. Patient empowerment and active engagement are paramount to improve health care..

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Troubleshoot:

  • Make sure the Caps Lock is off.
  • Make sure that you have an active and reliable internet connection. Sometimes Internet connections cause unexpected errors such as timeouts or packet loss.
  • Ensure that you typed your details correctly means if some of the letters are in the capital or symbol then please enter all that very carefully. If there is an option for viewing your password, use it. Providing there is no one that can not see your password around.
  • Make sure your CAPS LOCK is off.
  • If you still cannot access the site, you can clear your cache and cookies of your browser or use the Incognito mode of the browser. If you don’t know how to do that, then take the help of Google.
  • If you are using any VPN then turn off any Virtual Private Network (VPN). Some sites will block specific countries or place IP addresses.
  • If you are not using VPN and you have a good connection, you may have forgotten your password. Follow the recover your password instructions here.
  • If you are still having issues, and cannot access your account, please feel free to contact us and we will be happy to help you as soon as we can

FAQ

I forgot my Username. How do I obtain it?
Ans: First Go to New MHS Video Connect increases convenient access to care ... login page and then click on forgot username link. Enter your registered mail id, you will soon get your Username.

I’m a member of New MHS Video Connect increases convenient access to care .... How do I login?
The first time you login, enter your Username and Password in the login box which is located throughout the New MHS Video Connect increases convenient access to care ... site. If you cannot remember your Username or Password use the Forgot Username or Forgot Password links to receive a reset email to your primary email address.

Can I Submit my feedback related to New MHS Video Connect increases convenient access to care ... Login?
Yes, you are always welcome to share your experience with us. It helps us to improve the user experience. Please share your experience with New MHS Video Connect increases convenient access to care ... Login or any suggestion with us via email, we really appreciate it.

I forgot my New MHS Video Connect increases convenient access to care ... password. How do I obtain it?
Ans: First Go to New MHS Video Connect increases convenient access to care ... login page and then click on forgot password link. Enter your username or mail id to get the password reset link.

I forgot my Username. How do I obtain it?
Ans: First Go to New MHS Video Connect increases convenient access to care ... login page and then click on forgot username link. Enter your registered mail id, you will soon get your Username.

How can I contact the support ?
To contact the New MHS Video Connect increases convenient access to care ... support, please visit our contact us page. Raise a ticket or mail us on our official id.