Email Help Desk: CMS_FEPS@cms.hhs.gov. For Portal related issues, please reference the Frequently Asked Questions. Close. Enterprise Cognos Reports. For issues with the Enterprise Cognos Reports: Contact the CMS IT Service Desk at: (410) 786-2580 or (800) 562-1963. Send email to: CMS_IT_SERVICE_DESK@cms.hhs.gov..