For assistance with our program, please call our toll-free number Monday - Friday from 8:30 a.m. - 6:00 p.m. Eastern time: BI Cares Patient Assistance Program (includes a number of medicines) 1-800-556-8317. BI Cares Patient Assistance Program - Gilotrif ®. 1-855-297-5904. BI Cares Patient Assistance Program - Ofev ®. 1-855-297-5906..