Introducing a patient portal and electronic tablets to inpatient care. Ann Intern Med 2017; 167 (11) 816-817 ; 15 Law EC, Roto V, Hassenzahl M, Vermeeren A, Kort J. Understanding, scoping and defining user experience: a survey approach. Proceedings of the SIGCHI conference on human factors in computing systems. ACM 2009; 719-728.