CARELine associates also answer questions about the patient portal. If you have a concern or question, talk to a CARELine associate or submit an online CARELine request form. 317-338-CARE (2273) or toll free 888-338-CARE (2273) Available 8 A.M. - 5:30 P.M. M-Th. 8 A.M. - 4:00 P.M. Friday..