To submit a request, you will need your medical record number (MRN), which you can get by calling the Patient Portal Help Desk at 734-615-0872 (7:30 am - 4 pm). To get help: If you have other problems with portal access, call the Patient Portal Help Desk at 734-615-0872 (7:30 am - 4 pm).Home‧Get Health Care‧Medical Services‧About‧Costs & Insurance‧Health & Wellness.