Arrived at 2:20 PM for 2:30 appointment. At 2:45 office staff finally took my co-pay. At 2:50 put in an exam room and Dr. Luberto in a few minutes later and out in under 5 minutes. Then waited 15 minutes to get my shot- after I went into the hallway to look for someone. This is a typical office visit at Dr. Luberto's.