However, for faster processing we strongly encourage you to use the OCR online portal to file complaints rather than filing via mail as our personnel on site is limited. Complaint Process Anyone can file a complaint if they believe there has been a violation of the HIPAA Rules.Complaint Process‧HIPAA for Professionals‧What to Expect‧HIPAA for Individuals‧File a Patient Safety Confidentiality Complaint‧OCR Online Portal.