Carilion New River Valley Medical Center (CNRV) Attn.: HIM/Medical Records P.O. Box 5 Radford, VA 24141 CNRV HIM Phone: 540-731-2188 FAX: 540-731-2607 Carilion Franklin Memorial Hospital (CFMH) Attn.: HIM/Medical Records 180 Floyd Ave. Rocky Mount, VA 24151.